CRM & CMS Platforms
From first touch to lifetime value: Edge91 builds CRM systems that sales teams actually use and CMS platforms that marketing teams can move fast in — both wired for AI-assisted engagement.
A CRM captures and grows every customer relationship; a CMS gives marketing full control of content and experience. Edge91 builds both — sales pipelines teams actually use and headless, multi-site content platforms — wired together with an AI engagement layer that qualifies leads, drafts replies and powers knowledge-grounded self-service.
What we engineer
Sales CRM & Pipeline Management
Lead capture from web, WhatsApp and email; scoring, stages, follow-up automation and target tracking tuned to your sales motion.
Customer 360 & Service Desk
Unified customer timelines across orders, tickets and conversations, with SLA-driven case management.
Enterprise CMS & Headless Content
Structured content platforms — multi-site, multi-language, headless-API ready — with editorial workflow and versioning.
Marketing Automation
Segmentation, journeys, campaign orchestration and attribution reporting connected straight to the CRM.
AI Engagement Layer
GenAI assistants for lead qualification, reply drafting and knowledge-grounded customer self-service.
Portals & Communities
Customer, partner and vendor portals that expose the right data securely with self-service workflows.
Curious what CRM & CMS would look like in your business? A 30-minute expert call maps it out — free.
The product that powers this
Edge91 CRM & CMS platforms are custom-engineered and enhanced with AIsion for lead qualification, reply drafting and intent-aware search.
Advantages that show up in your numbers
One customer record
Orders, tickets and conversations converge into a single Customer 360 timeline — no more stitching spreadsheets.
Content shipped in hours
Headless, multi-site, multi-language CMS with editorial workflow lets marketing move without waiting on engineering.
AI that converts
AIsion qualifies leads, drafts replies and answers customers from your own knowledge — faster response, higher conversion.
- Faster lead response and higher conversion
- One customer record across the business
- Content shipped in hours, not weeks
CRM & CMS — questions, answered
Do you build custom CRMs or configure existing ones?
Both — we engineer custom CRM/CMS platforms tuned to your sales motion, or extend what you already run, and add an AIsion engagement layer on top.
Is the CMS headless?
Yes. We build structured, headless-API-ready content platforms that are multi-site and multi-language, with editorial workflow and versioning.
How does AI improve the CRM?
AIsion adds lead scoring and qualification, reply drafting and knowledge-grounded self-service so teams respond faster and convert more.
More from What We Build
Let's scope your CRM & CMS initiative.
Book time with an Edge91 expert, or start with a complimentary AI opportunity audit — both free, both zero obligation.